Critical Incident Management

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Critical incidents are unexpected and often tragic occurrences that can affect large numbers of employees. Each employee deals with tragedy in a different way, the EAP can provide the necessary comfort and counseling to assist your employees with periods of hardship.

Critical incidents include accidents, shooting, hostage situations, vehicular accidents, suicides, job related injuries or fatalities, threats of violence, disasters, employee illnesses or deaths, terminations, or other catastrophic incidents

In the aftermath of a critical incident, Critical Incident Stress Management (CISM) interventions, such as crisis intervention, psychological first aid, or critical incident debriefing, enable employees to immediately express their frustrations and fears, provide coping tools, and generate support among those who directly experienced or were affected by the incident. This helps employees to avoid taking inappropriate amounts of time off, reduce absenteeism, minimize excessive talking and unproductive gossiping, and reduce personal leave time. This all serves to allow employees to return to the performance of their duties with the least disruption to day-to-day operations. CISM also provides the opportunity for distantly impacted individuals and groups to review their own actions and feelings, to assess negative response to the incident, and check out for themselves how they are managing their own stress levels and the stress levels of their peers.

Managers benefit from using CISM interventions to provide support and assistance to employees directly impacted by the critical incident. This intervention helps restore performance and frees mangers’ time to address other non-interpersonal organizational needs that have been created as a result of the incident.